Terms and conditions

NOTE : The following Terms & Conditions apply to Courses offered by SmartRate.

  • Enrolments can only be accepted after full payment has been made.
  • It will not be possible to enrol on the day training commences.
  • Cancellations must be made in writing with refunds available only under the conditions stated below.
  • Failure to attend without adequate notification will not result in any refund or rescheduling.


  • Transfers to another course date are treated as cancellations.
  • No refund or transfer to another course can be given within 5 working days of the course start date. You may however substitute another participant.
  • Cancellations 5 to 10 working days prior to the course will result in a 50% refund.
  • Cancellations more than 10 working days prior to the beginning of a course will result in a full refund minus a $100 administration fee.

Change of Course Date

  • Due to the unpredictable nature of the demand for the course and the relatively small numbers making up each training group, a course may not go ahead as scheduled if numbers are insufficient.
  • Payment does not guarantee that a particular course will proceed as scheduled.
  • Enrolled participants will receive an email confirming that a course will commence as scheduled.
  • If a particular course is cancelled then all confirmed participants will be offered a place in the next available course but will not be obliged to accept the place if the date is not convenient.
  • Participants will be notified by email of a change in any course date at least 5 working days before the scheduled commencement of the course.