Terms and conditions

NOTE : The following Terms & Conditions apply to Courses offered by SmartRate.

Enrolments can only be accepted after full payment has been made.
It will not be possible to enrol on the day training commences.
Cancellations must be made in writing with refunds available only under the conditions stated below.
Failure to attend without adequate notification will not result in any refund or rescheduling.

Transfers to another course date are treated as cancellations.
No refund or transfer to another course can be given within 5 working days of the course start date. You may however substitute another participant.
Cancellations 5 to 10 working days prior to the course will result in a 50% refund.
Cancellations more than 10 working days prior to the beginning of a course will result in a full refund minus a $100 administration fee.

Due to the unpredictable nature of the demand for the course and the relatively small numbers making up each training group, a course may not go ahead as scheduled if numbers are insufficient.
Payment does not guarantee that a particular course will proceed as scheduled.
Enrolled participants will receive an email confirming that a course will commence as scheduled.
If a particular course is cancelled then all confirmed participants will be offered a place in the next available course but will not be obliged to accept the place if the date is not convenient.
Participants will be notified by email of a change in any course date at least 5 working days before the scheduled commencement of the course.